Return & Refund Policy – GraviteesStudio
At GraviteesStudio, we want every customer to be satisfied with their purchase. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
- Products can be returned within 7 Days from the date of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags intact.
- Proof of purchase (order confirmation or invoice) is required.
The following items cannot be returned or refunded:
- Customized or personalized products.
- Digital/downloadable products or services.
- Gift cards, vouchers, or promotional items.
- Items marked as final sale or non-returnable.
- Once your return is received and inspected, we will inform you of the approval or rejection of your refund.
- Approved refunds will be credited to your original method of payment within 7–10 business days.
- Shipping fees are non-refundable.
- Items may be exchanged only if they are defective, damaged, or incorrectly shipped.
- Customers must contact us before sending back an item for exchange.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of returned items.
To initiate a return, refund, or exchange,
please contact us:
